Small ecom teams lose entire mornings to customer service.
It’s never the reply that takes the morning — it’s finding the order, the tracking, the policy first. Nuncio does that part: writes in your voice, uses your real order data, and never invents a fact it doesn’t have. Correct it once and it stops making that mistake.
Built by operators. Live on La Monjita and 6 other brands, in early access.
The inbox is a second full-time job that lands on the founder.
For a growing Shopify brand, the inbox never clocks out.
WISMO never stops
"Where's my order" is most of your inbox. Every single one needs a real lookup, not a guess.
The knowledge lives in one head
Ingredients, prep, policies, edge cases. The person who knows all of it is the bottleneck, and they can't be everywhere at once.
Replies happen at 11pm
Support bleeds into nights and weekends. You answer email at 11pm because nobody else can.
From a new sign-in to a draft that sounds like you.
No jargon, no dashboard to learn first.
Connect your mailbox and Shopify
One sign-in for Gmail or Outlook, plus your store. That's the whole setup.
It reads your sent mail
Before it writes anything new, it studies how your team has actually answered before.
Drafts arrive with their evidence attached
Every draft comes with a confidence score and the sources behind it, right there next to the reply.
You accept it, or you edit it
Send it as is, or change a word. Either way, your edit becomes the example Nuncio reaches for next time. You never teach it the same lesson twice.
Day zero shows you something real
Before you connect anything, we read the mailbox and hand back a report: your voice, your top issues, your knowledge gaps. Minutes, not a project.
Your inbox starts telling you things
Similar questions cluster into trends, so a pile of “delivered but not received” emails reads as a 3PL problem, not just a queue of tickets.
ChatGPT starts from zero on every email. Nuncio starts from everything the brand has already said.
Voice from your sent mail
It looks at how you've actually answered this kind of question before. Same tone, same level of detail, same judgment calls. Not a generic brand voice.
Facts from a knowledge base you approve
If the answer isn't in there, it doesn't guess. Corrections you make get ranked first the next time. You don't teach it twice.
It knows when it doesn't know
A bot that guesses is worse than a slow reply. Confidence is how many close examples exist, how similar they are, and whether the knowledge base actually covers it. Not the model grading its own homework.
Autopilot is a dial, not a switch
Auto-send is off until you turn it on. Then it's per category, above the confidence threshold you set. You decide what "safe enough" means for your brand.
Brands answering their inbox with Nuncio.
Real Shopify brands running Nuncio on their own support inbox — not a demo, not a hypothetical. Auto-send is on wherever a brand has trusted it with a category; the rest still gets a human's approval first.
What operators ask first.
You already have the answers. Nuncio just gets them to your customers on time.
Every reply comes from what your brand has already said and already verified. Nuncio makes sure it shows up before you’d have gotten to it yourself.